Heidi Transcription AI software:
Patients are informed that the practice uses Heidi, a secure medical transcription/AI scribe service, to help document consultations. The practice privacy notice explains that Heidi is used solely to support accurate clinical record‑keeping, sets out what personal data may be processed during transcription, and describes how that data is stored, how long it is retained, and the technical and organisational measures in place to protect confidentiality and security.
Semble Clinical system:
We use Semble clinical software to manage appointments, medical records and related administration for our services. Semble acts as a secure electronic health record and practice management system, and processes personal data such as your contact details, demographic information, medical history, consultation notes, test results, prescriptions and invoices for the purposes of providing and organising your care. Semble operates under our written instructions and in accordance with UK data protection law, using appropriate technical and organisational measures (including access controls and encryption) to keep your information confidential and secure. Our privacy policy explains what information is stored in Semble, the legal basis for this processing, how long it is retained, who it may be shared with when necessary for your care or legal obligations, and the rights you have over your data, including access, rectification and complaint routes.
Digital phone systems:
We use digital phone systems supplied and supported by Interact Technology Technical, to handle incoming and outgoing calls, voicemail and call routing for our services. These systems process personal data such as callers’ phone numbers, call timings, voicemail recordings and, where applicable, brief information you choose to share during calls for the purposes of managing enquiries, booking appointments and supporting your care. Interact Technology provides this service under our instructions and is required to comply with UK data protection law, including implementing appropriate technical and organisational measures (such as access controls, secure transmission and controlled retention of call data) to protect your information. Our privacy policy explains what information may be captured via our phone systems, the lawful basis for processing it, how long it is kept, who it may be shared with where necessary (for example, for clinical, safeguarding or legal reasons), and your rights over your data, including access, rectification and how to raise concerns or complaints.